SERVICE INFO
Warranty ServiceBad sound!
Details concerning Warranty Service are Y Is it loud and distorted? Follow the pro ce dures
spelled out on page 11 of this manual.described in the OQuick Start� section to verify
If you think your loud speak er has a prob lem, that the levels are set properly.
please do ev ery thing you can to con Ţ rm it before Y Are all the connections secure? ItOs a good
calling for ser vice, in clud ing reading through idea to periodically clean all electrical con nec -
the fol low ing Trou ble shoot ing section. Doing so tions with a non-lu bri cat ing electrical contact
might save you from being de prived of your Mack-cleaner.
ie loud speak er.Y Keep practicing.
Of all Mackie products returned for ser vice
(which is hardly any at all), many are coded
OCND� N Could Not Du pli cate, which usually Repair
means the problem lay some where else in the sys-
Service for the C300z is available at a factory-
tem. These may sound obvious to you, but here
authorized service center. Service for Mackie
are some things you can check:
products living outside the Unit ed States can be
ob tained through lo cal deal ers or dis trib u tors.
If your Mackie loudspeaker needs ser vice, fol-
Troubleshooting
low these instructions:
1. Review the pre ced ing trou ble shoot ing sug ges -
No sound!
tions. Please.
Y Are the level controls on the mixer or am-
2. Call Tech Support at 1-800-898-3211, 7 am to
pli Ţ er turned all the way down? Follow the
5 pm PST, to explain the prob lem and obtain a
pro ce dures in the OQuick Start� section on
Service Request Number. Have your speakerOs
page 4 to verify that all the vol ume controls in
serial number ready. You must have a Service
the system are properly ad just ed.
Request Num ber before you can obtain fac-
Y Is the signal source working (and making union
tory-authorized service.
scale)? Make sure all the con nect ing cables are
3. Keep this ownerOs manual. We donOt need it to
in good repair and se cure ly con nect ed at both
repair the loudspeaker.
ends.
4. Pack the loudspeaker in its original pack age,
including protective wrap, endcaps and box.
One side is way louder than the other!
This is very im por tant. Do not use styrofoam
Y Are the level controls set the same for both
peanuts! Mackie is not re spon si ble for any
channels on the mixer and am pli Ţ er?
damage that occurs due to non-factory pack-
Y Check the PAN control on the sig nal source. It ag ing.
may be turned too far to one side. If youOre us-
5. Include a legible note stating your name, ship-
ing a stereo signal source, it may be de liv er ing
ping address (no P.O. boxes), daytime phone
an out-of-bal ance stereo signal.
number, Service Request Number, and a
Y Try swapping sides: Switch the speaker cables detailed de scrip tion of the prob lem, in clud ing
coming from the ampliŢ er at the am pli Ţ er end. how we can duplicate it.
If the other side is louder now, the problem
6. Write the Service Request Number in BIG
is with the ampliŢ er, the mixer, or the signal
PRINT on top of the box. Products sent to us
source.
without the Service Request Number will be
refused.
Poor bass performance
7. Tech Support will tell you where to ship the
Y Check the polarity of the connections between
loudspeaker for repair. We suggest insurance
the ampliŢ er and the loud speak ers. You may
for all forms of cartage.
have your positive and neg a tive connections
8. WeOll try to Ţ x the loudspeaker with in three to
re versed at one end of one cable.
Å¢ ve busi ness days. Ask Tech Sup port for the
latest turn around times when you call for your
It hurts when I touch my arm, or my leg, or even
Service Request Number. The loudspeaker
my head!
must be packaged in its original packing box,
Y You have a broken Ţ nger.and must have the Service Request Number
8on the box. Once it is repaired, we'll ship it |
ACEC
